GENERAL DELIVERY INFO

All orders are delivered by our courier partner Pošta Slovenije.

When placing your order please ensure that the billing and shipping address details are correct, and that your billing address matches the address on your credit card statement.

When your order is shipped, you will receive a confirmation email.

DELIVERY TIME

Delivery times are estimates and start from the date of dispatch. We will do our best to deliver your order as soon as possible, but kindly note that we do not take responsibility for delays due to external factors (such as extreme weather conditions etc.).

SHIPPING

We ship from Monday to Friday excluding public holidays.

EU SHIPPING (Austria, Belgium, Czech Republic, Denmark, France, Hungary, Luxemburg, Netherlands, Poland, Slovak Republic, Slovenia, Sweden) Standard Delivery

xx€ in local currency, free shipping on orders over 50€ in local currency

Express Delivery

xx€ in local currency, free shipping on orders over 50€ in local currency

EU SHIPPING (Rest of EU)
Standard Delivery

xx in local currency, free shipping on orders over 50€ in local currency

Express Delivery

xx€ in local currency, free shipping on orders over 50€ in local currency

RETURNS

If you wish to return any item(s) from your order you must obtain return authorisation (RMA) within 14 days of delivery. Items received outside of the specified returns period will not be accepted.

Please note: a 100% refund of our return can only be made if the item arrives in its original condition, undamaged and unused. For used items we reserve the right to withhold a part of the refund amount.

Returns that have been used, altered, or damaged will not be accepted and may be sent back to you and/or a refund might be refused. We cannot be held responsible for any missing returns or items whilst in transit.

Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.

RETURN PROCEDURE

For returns, kindly contact our customer service at XXX and we will be in touch per email.

REFUNDS

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected please allow 10-14 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.